Outage correlation
Incoming reports are grouped by feeder, transformer and time into a single master event, with affected customers listed.
Cortex for Utilities
One network event. Not eight hundred disconnected complaints.
Distribution and retail utilities run on systems that were never designed to talk to each other. Cortex reads across them, so agents, control room staff and field teams work from the same current picture.
Where it hurts today
The problems we hear first.
- Support is split across phone, WhatsApp, email and walk-ins, with no single case record.
- One transformer fault produces hundreds of duplicate “no light” reports that nobody can group.
- Agents answer billing and metering questions without seeing the customer's true account and network state.
- Supply actions, adjustments and disconnections depend on tribal knowledge rather than a recorded rule.
What Cortex does here
Account-aware answers
Billing, metering, payment and tariff questions are answered from the live account, citing the records used.
Field and control room context
Crew status, asset history and planned work are surfaced against the case so nobody re-diagnoses a known fault.
Proactive customer updates
Once a fault is confirmed, affected customers can be updated from one approved message instead of hundreds of manual replies.
Same platform underneath
How this work is governed
Everything on this page runs on the same Cortex foundations used in every sector.
Skill Registry
Your real process rules are written down, versioned and approved by a named owner, so answers stay consistent.
Governed gateway
Every action takes one path, carries a risk tier and stops for a person when the tier requires it.
Connectors
Cortex reads and writes through the systems you already run, with no rip and replace.
Confidence scoring
When Cortex is not sure, the item is routed to a person instead of guessed.
Audit
Every recommendation and action is recorded with inputs, timestamp, model version and the human decision.
Built-in CRM module
If a case system is missing, Cortex can supply its own CRM rather than requiring you to buy one first.
Kept in control
Actions that always stop for a person
- Disconnection, reconnection and supply changes require a named approver.
- Bill adjustments and credits above your threshold are held for review.
- Regulatory and complaints responses are drafted with sources, then signed off by a person.
- Every approval is recorded with who decided, when and on what evidence.
Typical connections
Works with your systems, or in place of them
CRMBillingMetering / MDMPaymentsGISOutage managementAsset registerContact centre
Where a system is already in place, Cortex reads and writes through it. Where one is missing, a CRM for example, Cortex offers its own module, so you are never forced to buy separate software first.
How the platform worksA useful first meeting
Bring one real question. We’ll show you how Cortex answers it.
Use a real process, decision or operational problem. We’ll map the sources, rules, approval point and action in one working session.