Capture
Turn documents, systems and interviews into current, approved company knowledge with clear ownership.
The platform
Cortex: the model is only one part of the system.
Enterprise AI fails when business knowledge stays scattered and nobody can explain how a decision was made. Cortex handles the other 90%: context, rules, tools, approvals and evidence.
Cortex platform architecture
One governed path from source to action
Live
Enterprise data
Documents
Business systems
Live events
CORTEX REASONING LAYER
Understand context. Apply the right rules.
Confidence scored
Risk classified
Audit recorded
Within policy
Answer or low-risk action proceeds automatically.
Sensitive action
A named person reviews before anything changes.
AUDIT CX-09241POLICY REC-0799.9% CONFIDENCE
How work moves through Cortex
Reason
Answer from live context and show the sources and confidence behind every conclusion.
Govern
Apply risk tiers, pause sensitive actions for a named approval and block anything outside policy.
Prove
Keep a reviewable record of every recommendation, approval and action taken.
What Cortex includes
Fifteen parts, grouped by what they do: hold the knowledge, act on it safely, put it in front of people, and prove what happened.
Knowledge
What the company knows
Skill Registry
Versioned, human-approved definitions of your real processes, including decision rules, thresholds and escalation paths. An agent follows them and gets the same answer every time. Each skill has an owner, a review date and a verified state.
Capture
Learns processes from documents and interviews and turns them into draft skills. Drift detection flags knowledge that has gone stale before it rots.
Coverage
A live map of what knowledge is current versus stale, and where AI is trusted to act.
Action
Getting work done, safely
Governed Gateway
The single path every action takes. It sandboxes each skill and tool, checks the risk tier, gates risky actions to a human and records every step. Nothing reaches a real system except through it.
Tools and capability catalog
The registry of callable capabilities such as reading data, sending a message or posting an adjustment. Each is tagged with a risk tier. Adding one is a catalogued act, not a hidden integration.
Connectors
Integrations into your real systems: billing/CIS, metering/MDMS, payments, GIS, outage, HR, finance. No rip-and-replace.
Agent Builder and Runner
Compose an agent from skills and tools with no code. The Runner executes it inside the limits you set and pauses for sign-off above them.
Interaction
How people use it
Leader Chat
Ask your company. Cortex knows who is asking, answers from live data and shows its sources, so non-technical leaders get answers directly.
Notifications and nudges
Proactive, governed outbound. Cortex surfaces what needs attention instead of waiting to be asked; outbound to real people is itself risk-gated.
Trust
Why a regulator or CFO buys it
Governance and approvals
Risk tiers are the policy: reads are automatic, writes are medium, and money, supply cut-or-restore, data change, mass-send or regulatory reply pause for a named human in an approvals queue with full context.
Audit
An immutable record of every recommendation and action, covering model, version, timestamp, inputs and what the human decided.
Confidence scoring
Every capability emits a confidence score; anything the AI is unsure about is routed to a person instead of guessed.
Platform
Operations and control
Multi-tenant and roles
Tenant-scoped data with role-based access, SSO, PII masking and encryption in transit. Deploys in your environment or a private instance.
LLM gateway
A single, swappable path to the underlying models, so the reasoning layer is never hard-wired to one vendor and stays governed and monitored.
Applied product on top
Cortex CRM, for teams without one.
An AI-enabled CRM built entirely on the parts above, with the same gateway, risk tiers, audit and approvals. It fills the gap for organisations with no case or customer system. If you already run a CRM, Cortex connects to it instead.
See the full CRM feature set→Customer 360 and case management
One record per customer across phone, WhatsApp, email and walk-in, with omnichannel case history.
AI triage and outage correlation
Incoming contacts are classified and linked to known network events instead of handled one by one.
Agent copilot and chatbot
Draft responses with sources and a confidence score for agents, plus a customer-facing chatbot on the same knowledge.
Billing support and field dispatch
Billing queries and field jobs run through the same approval gates. Refunds, adjustments and disconnections pause for a named approver.
Deployment
It runs where your data already lives.
Your environment
Deployed inside your cloud or data centre boundary.
Your systems
Connected through supported interfaces, not screen scraping.
Your access model
Respects existing roles, permissions and data restrictions.
Cortex is configured for your sector, not generalised.
The platform stays the same. The knowledge, systems, risk tiers and approval paths are built around your operation.
See Cortex by sectorA useful first meeting
Bring one real question. We’ll show you how Cortex answers it.
Use a real process, decision or operational problem. We’ll map the sources, rules, approval point and action in one working session.